Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at andrewcorbett490@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at andrewcorbett490@gmail.com. 

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Andrew & Wendy’s Return Policy

At Andrew & Wendy, we strive to ensure your complete satisfaction with every purchase. If you’re not entirely happy with your order, our return policy is designed to be straightforward and hassle-free.

Eligibility for Returns:

Time Frame: You may return items within 30 days of the delivery date.

Condition: Items must be unused, unwashed, and in their original packaging with all tags attached.

Non-Returnable Items: For hygiene and safety reasons, certain products such as lingerie, earrings, and perfumes are not eligible for return unless they are defective or damaged upon arrival.

Return Process:

1. Initiate a Return: Contact our customer service team at [insert contact email or phone number] to request a return authorization. Please provide your order number and the reason for the return.

2. Prepare the Package: Securely pack the item(s) in their original packaging, including any accessories, manuals, or free gifts that came with the order.

3. Shipping: You will be responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure your return is received.

Refunds:

 Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.

 If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exchanges:

If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

Damaged or Defective Items:

If you receive a defective or damaged product, please contact us immediately at [insert contact email or phone number] with your order number and a description of the issue. We will arrange for a replacement or refund as appropriate.

International Returns:

For international orders, please note that return shipping costs and any applicable duties or taxes are the responsibility of the customer.

Contact Us:

If you have any questions or need assistance with your return, please reach out to our customer service team at andrewcorbett490@gmail.com. 

We value your business and aim to provide a seamless shopping experience.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at andrewcorbett490@gmail.com.